Warranty
Warranty support is handled through a clear review process. We check the order, product configuration, photos, and description of the issue before defining the next step.
Manufacturing defects
Warranty review applies to eligible material or workmanship issues under normal installation, operation, and care.
Photos and order details
Clear photos, order number, model, delivery date, and a short explanation help us review the case accurately.
Proper use matters
Site preparation, safe stove clearance, cleaning, water care, and winter preparation remain part of responsible ownership.
How to contact support
Send the order number, product model, photos, and issue description to warranty@scandinaf.com. The support team will review the information and respond with the next practical step.